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FAQ


Receiving E-mails Back

I received an e-mail saying someone is my Match how do I contact them?
What's the difference between "Someone has contacted you from Matrimonial.findyourfate.com and a "Match" e-mail received based upon your preference ?
Do I have to reply to a message that a member has sent me?
I received an e-mail from a member and have deleted it, can you re-send it to me?
I received an e-mail and the person is asking me to phone a 1900 number/scouting for business/and or the message is obscene what do I do?
I'm not receiving any E-mails why not?
How do I turn off receiving match e-mails to my email in-box?
 
Q. I received an e-mail saying someone is my Match how do I contact them?
A. Just click the link which says "View / Contact this member" (Only Gold and Platinum members can contact their compatible matches)
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Q. What's the difference between "Someone has contacted you from Matrimonial.findyourfate.com and a "Match" e-mail received based upon your preference ?

A. When you receive an e-mail with "Someone has contacted you from Matrimonial.findyourfate.com" in the subject line, a member has personally viewed your profile and sent you the message which is written in your e-mail as they want to make contact with you. When you receive an e-mail with "Compatible Match" in the subject line, this is an automatic e-mail which is generated from Matrimonial.findyourfate.com when a new member joins and fits the criteria you are looking for, the wording in the e-mail is the "Self description" of this person, it is not a personal message they have sent you.

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Q. Do I have to reply to a message that a member has sent me?

A. Common courtesy YES! Always put the shoe on the other foot and think how you would feel if you were just ignored, its not a nice feeling. If your not interested just a simple "thanks but I don't think we're compatible".

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Q. I received an e-mail from a member and have deleted it, can you re-send it to me?

A. No sorry we do not keep records of messages sent between members.

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Q. I received an e-mail and the person is asking me to phone a 1900 number/scouting for business/and or the message is obscene what do I do?

A. A genuine member would only ever give you their home or mobile number to contact them.

If you are asked to phone any 1900 numbers please forward the phone number or e-mail to us immediately at [email protected] and we will take the appropriate action with this member.

We have taken every measure to ensure that all findyourfate.com members are genuine but occasionally a "bad apple" will join the system and we apologise for this.

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Q. I'm not receiving any E-mails why not?

A. 3 Reasons for this:
1) Is your E-mail address correct in your profile? If it's not your E-mails are lost! Therefore you can only view your received messages from your messages page
2) Is your self description interesting? If its not change it and make it eye catching! 3) Are you sending any E-mails? If not start sending them and introduce yourself!

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Q. How do I turn off receiving match e-mails and newsletters?

A. From you're my profile page click on "My characteristics and description", in here you will see the option to tick "Send me profiles matching my preferences-to my Email ID " where you can choose if you would like to receive e-mails.

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